My Field Trip To The Kaneva Inc. Office

Posted on February 24, 2009. Filed under: Contests, Kaneva Inc., Relationships | Tags: , , , , , , , , , , |

danceparty3dcard

Last Thursday I took a field trip to the real life home of the Virtual World of Kaneva.  A few days prior to this trip I sent a quick message to ShamelessPlugs – Kaneva’s head of marketing and public relations to talk to her about doing a guest post on Kaneva’s official blog.  We talked about meeting up for lunch and she offered me an invitation to come and meet the team at the Kaneva office.

Unfortunately, I was running late and missed most of the team as they were already at lunch.  However, I did get to meet many of the names that we know and (sometimes) love – Rotini, Corelli, and CKlaus were among those I was able to shake hands with and say hello to.

The visit started off by me getting lost in the large office complex that Kaneva is located in here in Atlanta.  Once I found the right building I was surprised when the elevator door opened and I was greeted by a vast blue wall that hosted the Kaneva logo – a very clean (almost zen like) lobby.  I was actually expecting the elevator doors to open and see doors that matched all of the others that I had seen in the other office building (the wrong one).  However, I was surprised to learn that Kaneva had grown so much that it needed it’s own floor.

I got a quick tour from ShamelessPlugs showing off the offices and seeing the employees hard at work to develop the 3d world of Kaneva.  After the tour concluded Shameless, Corelli, and I went to lunch and talked shop.  On the way over I got a nice surprise as we were accompanied on our walk by Chris Klaus (Kaneva CEO and Co-Founder) and Animesh Saha (Vice President of Kaneva Engineering) and was asked several questions about my feelings on Kaneva and was told about some of the new exciting features to come – such as user developed flash games and new deeds that will soon be released.

At lunch we talked about my feelings on the changes made to 2d profiles, some of my pet-peeves with the game, some of the things I would like to see, and one of the most important things of all… the changes YOU would like to see.  We talked about how Kaneva Ideas has made it easy for customer service to keep track of all of the changes the users would like to see and get the attention of these ideas from developers and Kaneva upper management.

Corelli and I discussed challenges faced by customer service professionals (I have spent many years working in the technology industry with several degrees of customer service).  Overall I was happy to see how much Kaneva wants to listen to their users input to make changes (even though those changes sometimes seem to take forever).

Like a dummy, I forgot to bring a camera – but I am hoping to make more trips to their office and will try to take some more pictures (and show up on time so I can meet more of the staff).  They were very nice to me and if nothing else made great company for lunch.

OK – Now the fun part of this post for you guys…. ANOTHER COMMENT CONTEST!!!!

While I was at the office I was given a Dance Party 3D card (the card they used to sell at Target) worth 1500 credits as a gift.  I wanna give these credits to you!!!!  This contest will be very similar to the last comment contest I had on the blog, but there are a few changes so read the rules below:

  • To enter in this contest all you have to do is simply leave a comment on this post.
  • Leaving a comment will get you one entry.
  • To get a bonus two entries send out a blast linking back to this post (use this link: https://kanevian.wordpress.com/2009/02/24/my-field-trip-to-the-kaneva-inc-office/)
  • See Below for a picture of what your blast should look like
  • Make sure to send me (SFNdust) a screen cap of your blast either through kmail or through email – kanevianblog (at) gmail (dot) com.
  • Winner will be selected by random drawing
  • Contest ends Friday March 6th at 11:59 PM EST and no late entries will be accepted.
  • Winner will be announced Monday March 9th – Winner will have 3 days to claim their prize in the virtual world or a new winner will be selected.
  • I have the right to change this contest at any time – this is something I don’t have to do so don’t bitch!
  • NEW: No using alt accounts – If I catch you… all of your entries are disqualified… let’s keep it fair =)

What your blast should look like:

blastcap

Tips for helping me help you: When you leave a comment for the contest use your Kaneva Screen Name and an email address that is valid so I can contact you easier if you win.  If you email me a screen sot of your blast, please include your Kaneva Screen Name in the email.  If you have any further questions – feel free to PM, Kmail, or Email me.

So let’s get to it Kaneva – Come and win your 1500 credits!!!

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Tips For Getting Your Ideas Heard

Posted on February 2, 2009. Filed under: advice, Communication, Kaneva Inc., Suggestions for Improvement | Tags: , , , , |

kanevaideas_logo

The Virtual World of Kaneva recently launched Kaneva Ideas.  This new page is being used to help Kaneva understand what their members want and according to Coreli, is seen by top Kaneva Management.  The technology behind it is IdeaScale which allows users to post their ideas for improvement and then other users are able to vote the idea up or down and leave comments (positive, negative, or adding to the suggestion).

I’ve recently spent some time checking out the new Kaneva Ideas page and have came up with a few suggestions for those submitting an idea.

1. Separate Ideas

If you have a whole list of things you would like to see added/improved/etc. don’t put them all in the same post.  If I like a few of your ideas but dislike most of them then I will end up voting down the entire thing.  This isn’t the government, don’t attach riders (I think that’s the correct term).

2. Spell Check

C’mon please make your idea make sense by using grammar and spell check… I can’t vote up your idea if I don’t understand it.  I get that English is a second language to a lot of Kaneva users, but some of the attempts at making a cohesive thought are just awful at best.  Spell check and grammar check before posting your idea PLEASE!

3. Title Bait

In the affiliate marketing/seo world there is a term known as “Link Bait” which means writing an article or creating a page that naturally attracts backlinks.  I need you to naturally attract my eyes to the title of your suggestion with Title Bait… If you are only using one word chances are I’m not going to read the rest of what you wrote (unless it is a powerful word that really stands out among the rest).  Also, if your title is misspelled there is a good chance that the rest of your idea won’t make any sense… therefore, why waist my time.

4. Market your idea

Don’t just stop with a post to Kaneva Ideas – Send out a blast with a link to your idea…. hell, pay for a highlighted blast… those really do work for grabbing attention.

5. Watch out for Bugs

This one is more of a tip for those voting… When I was voting on some ideas this morning I noticed that the system was a bit buggy… I would click to vote on something and it told me that I had already voted on it.  All I had to do was close the window and vote again.  Hopefully this bug will be resolved soon as it may affect the outcome of votes.

I would love to hear suggestions from the rest of you on how to get your idea noticed and voted up.  What do you like/dislike about the new system?  Let me know in the comments!

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New Advisors Begin Their Work Yesterday – And I’m Late To The Party

Posted on January 6, 2009. Filed under: Kaneva Inc. | Tags: , , |

informationkaneva

For those who did not notice the new “blue-names’, the new advisors for 2009 were announced in a forum post by Corelli just before the new year.

In my last real post I talked about the announcement of the new advisor positions, my hopes for Kaneva to make a good choice, and the show that a lot of people hoping to get the position were putting on.

I think that Kaneva followed through with making good choices, those choices being –

NyMinute, Elise34, ElectroCuteEric, schattentanz, MrsCaptainHarley, IBO_1, Ryan_A, dazzlee, and Mr___.

I personally know (or at least know of) a decent amount of people on this list.  Not to say that that matters or anything (did I just say that twice?).  In-fact in some cases it could be a good thing that I don’t recognize the name as recognition could come from positive or negative experiences.

One thing I have noticed about this list – Not once did I see any of these people reciting the Kaneva rules to those getting out of line… they let the current advisors perform their duty.  I did see, however, most of these people offering help to those who requested it…. hmmmm…. seems to fall a bit in line with the advice I gave (not to say that I’m always right or anything).

Before I continue – I can’t forget to mention two veteran advisors who have now been made Senior Advisors:

Neotanium and Summer_small

I would like to conclude this post by congratulating all of the new advisors.  May you have the heart of a teacher and the patience of *insert something that has a lot of patience here* – you will need it.

Jeeze – for a welcome back post you think this would be longer, what can I say… I’m a lazy writer… still planning many more posts, contests, and other good things for the blog in 2009!

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So Corelli Has Taken Quite A Beating Over The Past Several Days

Posted on August 31, 2008. Filed under: Controversy, Dealing with problems, World Updates | Tags: , , , |

However, being a professional customer service manager he has managed to brush off the bad and address as many issues as possible.

In my last post I talked about how Paynomind had been banned from the forum and his thread had been removed.  As far as I know, Pay is still banned however the thread has been restored (and locked).  Corelli did address the whole censorship issue in the forums – “Moderate, Don’t Censor”.

Corelli also posted (during a long weekend non-the-less) about updates done this week and planned updates for next week to fix the main issues from Wednesday’s updates.

View the post HERE.

Corelli works hard to not only deal with general complaints about the game, but also has to deal with immature trolls who try to cause problems in the public areas of Kaneva.  Love him or hate him, Corelli has to deal with a lot of shit – almost all of it is out of his control…. I would suggest to each of you, when you see Corelli in world thank him for bringing your concerns to Kaneva development… this way when you do have a complaint, he may be more apt to get it addressed for you in the future.

If you want to learn more about how to complain and get results – check out this article.

For those Kanevians that celebrate it – have a happy labor day!

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