A Glimmer of Hope After the New Kaneva Updates

Posted on August 29, 2008. Filed under: Dealing with problems, World Updates | Tags: , , |

I was finally made aware of a recent post from Corelli (Customer Support Manager for Kaneva) that outlined pretty much what I was asking for –

What is Kaneva going to do about the complaints.  As you know, from my article about how to submit a complaint properly – you always want to ask the company what they are going to do and when.

This is currently what is posted on the thread:

In an effort to keep everyone informed and not have to re-post this in numerous threads, here is the latest news:

We have fixed the issue players were having with zoning, having their credits show correctly, seeing homes/hangouts/other players and items in their inventory, also the log in issue with the 2D web. It was all inter-related and we fixed it without bringing the servers down.

Tomorrow morning we will bring the servers down for fixes to the Try it Before you Buy it issue of not being able to try everything, the “naked” bug related to UGC items, some minor issues with the Catalog and your dance fame level not showing up correctly on the 2D side.

We are already working on the lighting issues for zones not where it is too dark, the dropping through the floors and inability to get to the top of homes/hangouts, the skin tone issue. The current plan is to have these in testing by the middle of next week and HOPEFULLY have them all fixed by the end of next week.

One of the male faces is getting tweaked from the feedback we have received. This may or may not be ready by the end of next week.

When I have more information I will update this thread.

Corelli
CS Manager

Friday morning update: these fixes went in this morning on the live servers:

The fixes to the Catalog Try it before you buy it issues
The fix for the UGC related “naked” bug
Rave state error on the Non Youtube videos is fixed
The dance fame levels are again showing correctly on the 2D side

This afternoon we are doing a patch to fix the collision issues concerning falling through floors

Please make sure to check out the forum post for yourself as it will be updated – Click Here

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